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INSIGHTS
Insights
Practical thinking on operations, systems, and growth.
ERP and CRM Integration: Getting to One Version of the Customer
Sales works in the CRM. Finance works in the ERP. Both have a customer record, and both are sure theirs is right. The interface is usually the easy part. The hard part is deciding which system is the truth for what.
Read more →Why Users Go Back to Excel After an ERP Go-Live (and How to Stop It)
Six months after go-live, the spreadsheet is back in the meeting because the ERP report is not trusted. Spreadsheets creeping back are often the first visible sign that user adoption has stalled.
Read more →Rolling Out Roadnet: Lessons From Planning Real Delivery Routes
A routing engine optimises what you feed it. These are the lessons from rolling out Roadnet for a periodic-delivery operation: data, territories, a regional pilot, and the drivers who know what the system does not.
Read more →Which ERP Back-Office Tasks Can a Remote Team Take Over After Go-Live?
Some back-office tasks after go-live are simple enough for a remote team to take over cost-effectively. That frees your own key users for the work that needs their judgement.
Read more →Budgeting an ERP Project for 2027: The Lines CFOs Leave Out
The licence and the partner quote are the easy part of an ERP project budget. What overruns is your own people’s time, the data, the testing and the months after go-live. Put them in the 2027 budget as named lines.
Read more →ERP Data Migration: Why Your Master Data Is a Business Problem, Not an IT Task
Most ERP projects plan data migration as a technical load in the last month. What decides go-live is the state of your customers, suppliers, items and prices, and only the business can fix those.
Read more →Peppol Invoices Are Arriving. Who Is Processing Them?
Most companies spent 2025 connecting the ERP so they could send Peppol invoices. Ten months into the Belgian mandate, the daily friction is often the other direction: invoices coming in.
Read more →Netherlands E-Invoicing 2030: What Dutch Companies Should Do Before the Law Exists
The Dutch government will make structured B2B e-invoicing mandatory from 1 July 2030, with digital reporting to follow. The law is not written yet. The work that makes 2030 easy can start anyway.
Read more →Freelance ERP Consultant or Implementation Partner? Who You Need, and When
Most SMEs that start an ERP or CRM project ask whether to sign with an implementation partner or bring in an independent consultant. The two roles do different jobs, and the projects that struggle usually expected one of them to do both.
Read more →Dynamics NAV End of Support: What to Decide Before January 2028
Extended support for Dynamics NAV 2017 ends in January 2027 and for NAV 2018 in January 2028. What that means in practice, the three realistic options, and a plan that works back from the date.
Read more →Your First Year-End Close on a New ERP: A Practical Plan
Went live on a new ERP this year? The first year-end close is where every shortcut from the migration comes back. What to check in October and November, and how to run the close itself.
Read more →Germany’s 2027 E-Invoicing Deadline: What Groups With a German Subsidiary Need to Do Now
From 1 January 2027, German companies with more than €800,000 turnover must issue structured e-invoices. If your group owns a German subsidiary, its ERP has about three months left to get ready.
Read more →Carve-Out ERP Separation: Getting Off the Seller’s Systems Before the TSA Runs Out
After a carve-out, the ERP is almost always the last thing still running on the seller’s side. How to choose between cloning, a clean build or the buyer’s platform, and how to leave before the TSA ends.
Read more →Belgium’s 2028 E-Reporting: What It Means for Your ERP
From 2028, Belgium plans to have both supplier and customer report every domestic B2B invoice to the tax authority in near real time. Peppol was a connectivity project. This one is about your data.
Read more →Custom Operations Software for SMEs Is Now Trivial to Build. With the Right Harness.
Keep finance and inventory in a packaged ERP. Build the operations layer custom. AI coding models inside the right harness made that affordable for an SME, and here is the method and the evidence from my own repository.
Read more →Should You Go Live With Your New ERP on January 1?
A January 1 ERP go-live gives you a clean fiscal year and costs you a holiday cutover and a finance team that is already closing. Here is how to decide, while the date can still move.
Read more →Variable Compensation Beyond Sales and Management
Nobody questions that sales and management are paid on performance. The rest of the company gets a fixed salary and a yearly review. Here are three places where that changed, in customer service, on a delivery route and on a packaging line, why points beat euros, and where these schemes go wrong.
Read more →Tactical Delivery Planning: Why Balanced Routes Cost You Kilometres
Most long-term planning tools for periodic delivery still balance the week first and count the kilometres afterwards. Here is how we draw a service area instead, why a highway with three exits explains the difference, and what it did to fuel bills.
Read more →From Chaos to Clarity: Making Operations Visible
Operational chaos is rarely bad management. It is usually a company that outgrew the way it remembers how its own work is done. And clarity is more specific than a folder of diagrams.
Read more →Go-Live Is Not the Goal
Go-live is the most heavily defended date in an ERP project and the least meaningful one. Governance treats it as an ending. That is why the outcome the system was bought to produce never gets measured.
Read more →Why Post-Go-Live Support Fails and How to Tell If Yours Is Failing
Post-go-live support rarely fails for technical reasons. It fails because support was scoped as a phase, the knowledge left with the implementation partner, and nothing turns a recurring incident into a fixed process.
Read more →The Hidden Costs of Failing Post-Go-Live Support
Post-go-live support costs what it costs whether you budgeted for it or not. Seven places the money actually goes when support is under-resourced, and what a properly funded arrangement looks like instead.
Read more →What Happens After Go-Live
Go-live is the day your new system becomes the system of record. It is not the day the project ends. What the weeks after it actually consist of, who owns each part, and when hypercare should stop.
Read more →How to Run a 12-Week ERP Implementation
Most ERP projects take 6 to 18 months. We’ve taken them live in 12 weeks, and had a Czech ERP ready in 16. The client then halted that go-live.
Read more →The M&A Integration Checklist
Most M&A integrations fail in the first 90 days. This checklist covers everything from pre-close to execution.
Read more →Staff Augmentation vs. Permanent Hire
A permanent hire in Belgium costs €4,500–€7,500/month all-in. When does staff augmentation make more sense?
Read more →Process Mapping 101: A Practical Guide
Every business has processes. Most have never mapped them. Here’s how to start and why it matters.
Read more →The ERP Application Management Guide
Most businesses treat their ERP as set-and-forget. That’s a costly mistake. Here’s what active management looks like.
Read more →Want to discuss any of these topics?
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